Web Design & Hosting Agreement
This Agreement is entered into by and between Cajabra ("Provider") and the individual or entity completing this purchase ("Client"). The effective date of this Agreement is the date the initial checkout and payment are completed.
Our goal is to form a long-term, positive partnership with you. The purpose of this agreement is to provide clear, upfront language on the most important aspects of our work together, set clear expectations, and protect both parties throughout our working relationship.
1. Scope of Services
Cajabra agrees to provide the following services:
- Custom Website: Design and development of a custom website containing up to ten (10) pages.
- Hosting & Maintenance: Ongoing website hosting and light maintenance (detailed in Section 2).
- Additional Pages: Any pages requested beyond the initial 10 will be billed at a flat rate of $100 per additional page (one-time fee). Please note: Most businesses do not need extra pages, and this clause is simply here to define a reasonable scope of work. If additional pages are needed, this will be discussed during our onboarding call and agreed upon separately once trust is established and your needs are fully understood.
2. What is "Light Maintenance"?
We are dedicated to providing the highest level of service—something that will feel refreshing if you've never experienced it before. Our program includes "light maintenance" to handle those quick, routine updates that naturally happen as your business operates.
- How it works: Simply email your specific instructions to fivestar@cajabra.com, and our team will handle it for you.
- What is included: Quick, everyday updates to existing pages, such as modifying your address (e.g., you move offices or open a second location), changing a phone number, updating practice areas, replacing copy (such as updating your hourly rates for services), or replacing a team member's photo and bio.
- The limits: Light maintenance is limited to 1 hour per month, handled in increments of up to 15 minutes per request.
- What is NOT included: This service does not cover creating new pages, adding new website functionality, performing Search Engine Optimization (SEO), or any work that involves strategic thinking or consulting.
3. Timelines & Client Responsibilities
To ensure timely delivery, both parties agree to the following schedule:
- Onboarding Call Booking: Client must book an onboarding call within 14 business days of purchase. (We hope you book it right away!)
- Onboarding Call Execution: The onboarding call must take place within 21 days of purchase so Cajabra can gather necessary access, assets, and feedback. (To build a great site you can be proud of, we need your cooperation and wish to avoid unnecessary delay.)
- Website Draft Preview: Cajabra will provide an initial draft preview of the website within 3 business days following purchase based on the URL provided during signup. The webiste must be active and publically accessible. (We move quickly and wish to launch your new site as soon as possible.)
- Website Final Preview: Cajabra will provide an final preview of the website within 5 business days following the completion of the onboarding call and receipt of all necessary assets. (Again, our goal is to launch your new site with minimal delay.)
- DNS Updates: The Client is responsible for updating their domain's DNS records to point to the new website. If requested, Cajabra will provide assistance. (We will discuss this on your onboarding call and help you then if needed.)
4. Client Communication & Delays (Project Protection)
Timely communication is required to keep the project on track.
- Ghosting & Delays: If the Client fails to book the onboarding call, delays providing necessary feedback, or becomes unresponsive for an extended period, the project will be placed on hold. (Your time and our time is valuable and we expect mutual respect.)
- Ongoing Billing: Because Cajabra reserves time, server space, and resources for the Client, monthly billing will continue as scheduled regardless of client delays. (We will put in the effort and expect timely payment.)
- Project Abandonment: If the Client is completely unresponsive for a period of sixty (60) days the project will be considered abandoned and formally terminated. In the event of abandonment, the Client remains legally responsible for the remaining balance of the initial 12-month agreement. (Be a good human and communicate respectfully.)
5. Payment Terms & Non-Refundable Policy
The Client agrees to compensate Cajabra for the services as follows:
- Initial Payment: $598 due upfront upon signing this agreement. This covers a $299 one-time setup fee and the first month’s payment of $299.
- Monthly Payments: Followed by 11 monthly payments of $299 for the remainder of the initial 12-month term.
- Month-to-Month: After the initial 12-month term is completed, the agreement will automatically transition to a month-to-month billing cycle at $299 per month.
- Non-Refundable Policy: To ensure operational stability and dedicated resource allocation, the 12-month contract, the initial setup fee, and all monthly fees are strictly non-refundable.
6. Term & Cancellation
- Initial Term: This agreement requires a mandatory initial commitment of 12 months.
- Cancellation Policy: Once the agreement transitions to a month-to-month basis (after month 12), the Client may cancel the services at any time by providing a 30-day written notice. Services and billing will cease 30 days after the cancellation notice is received.
7. Additional Terms of Service
This document outlines the core expectations and most important terms of our partnership. For complete program details, policies, and operational guidelines, please refer to our full Terms of Service.
8. Acceptance
By checking the agreement box during the checkout or onboarding process, the Client acknowledges that they have read, understood, and agree to the terms and conditions outlined in this Agreement, as well as the linked Terms of Service.
